Wired Surf Back/Still Down
Wired Surf are back down again, after being up but unable to surf yesterday, but it appears they are getting there. The following is all pretty self explanatory, so I'll just let y'all read it as is:
"We are still experiencing problems, however we need all members to understand the following:
1- If you were paid short (via Insta pay), it is because we had the page loaded up before the site had crashed. We thought we would go ahead and make payments on all Insta Pays, however because the site was not available the night that your payment went into pending, it might have been short one day. If that's the case, submit a ticket and we will ensure it is taken care of. This isn't something we could control because we couldn't credit accounts for the missing days due to inaccessibility to the administration area.
2-Our site is in the hands of RackSpace, and we can only wait for updates from them. We will however be crediting for every single surf day that you are missing, and will complete all pending payments as soon as the site comes back online.
3-We have seen at least one person complain saying that they were paid for an Insta Pay payment within five days instead of 48 hours. These types of posts just aren't true, as we pay for Insta Pay payments every day, provided our site is accessible to us. If you were paid within five days and believe you should have been paid in 48 hours, you need to activate Insta Pay from within your members center whenever you gain access. If you haven't enabled it prior to your payment going to pending, this is the reason you are not being paid within 48 hours. Only those who activate Insta Pay are obviously included in that program.
We are waiting for a response from Rack Space this morning, as when our team attempted to get a head start today by logging in early, the site is acting like it did while under the attack. We will post updates whenever they are available, but we do ask that you are patient with us. We are handling this as best as we can, and since it is out of our control, the only thing we can do is keep in touch with RackSpace and let you know what is happening."
"We are still experiencing problems, however we need all members to understand the following:
1- If you were paid short (via Insta pay), it is because we had the page loaded up before the site had crashed. We thought we would go ahead and make payments on all Insta Pays, however because the site was not available the night that your payment went into pending, it might have been short one day. If that's the case, submit a ticket and we will ensure it is taken care of. This isn't something we could control because we couldn't credit accounts for the missing days due to inaccessibility to the administration area.
2-Our site is in the hands of RackSpace, and we can only wait for updates from them. We will however be crediting for every single surf day that you are missing, and will complete all pending payments as soon as the site comes back online.
3-We have seen at least one person complain saying that they were paid for an Insta Pay payment within five days instead of 48 hours. These types of posts just aren't true, as we pay for Insta Pay payments every day, provided our site is accessible to us. If you were paid within five days and believe you should have been paid in 48 hours, you need to activate Insta Pay from within your members center whenever you gain access. If you haven't enabled it prior to your payment going to pending, this is the reason you are not being paid within 48 hours. Only those who activate Insta Pay are obviously included in that program.
We are waiting for a response from Rack Space this morning, as when our team attempted to get a head start today by logging in early, the site is acting like it did while under the attack. We will post updates whenever they are available, but we do ask that you are patient with us. We are handling this as best as we can, and since it is out of our control, the only thing we can do is keep in touch with RackSpace and let you know what is happening."
posted by chancer at 10:27 AM
1 Comments:
Indeed... I hate cheerleaders who spurt crap like "Oh have faith in our random anonymous admin!" yet at the same time those ill informed with no understanding make broad generalizations about other programs, claiming a GENUINE (I'm looking at you Phoenix Surf!) DDOS attack has people saying "it's the end! it's the end!"
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