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Thursday, June 08, 2006

Compact Surf Slight Delay Explained

Compact Surf’s payments have seen minor delays over the past few hours due to the implementation of all the new stuff apparently (CompactPay, etc.)

This is fair enough - the terms are SEVEN DAYS although in general payments have been between 24 - 48 hours. For me, it’ll only be a flag when payments start ballooning to six - seven days. The problem is that people have been screaming the sky is falling down and counting down the minutes already (so used to the quick payouts. :) )

In the meantime here’s an update from their forum:

“So, dear members, how many hours are in 7 days? When you have waited 169 hours, then you may discuss the hours it took to receive payment, but until then, I don’t want to see anymore posting here on this forum of hours and minutes you’ve waited for payment. It’s a waste of space and member reading time. Read on and learn why….

The staff and owners of Compact Network are here to focus on building a business at the same time as paying members on time. You have seen first-hand for 3 months how we operate. When we are implementing things, payments take longer. In between, payments are faster.

You are going to have to learn to live with this system because it’s been this way since day one, and will be this way for the life of the program. These are our ways, we aren’t going to change them, so you the members are going to have to adjust your thinking to fit our business style. If you can’t, then I suggest that you are doing business with the wrong program and should consider moving on to one that better fits your style.

Members here have always had some degree of input into how we operate. We take suggestions in the Suggestion Thread, and Admin really does listen. What you members do in this program and how you behave will also have an influence on company policies, and at present, behaviour of members is greatly influencing how Staff feels about current policies regarding CS.

Admin also listen to Support Staff. I have heard Nvus state that he will be requesting Admin change the statement in the terms that says, “we pay in 7 days but usually in 48 hours” to “we pay in 7 days”. The first statement is an honest reflection of how we have and will operate, however, the second statement would end these nonsense posts regarding hours since your last payout. If this change occurred in the terms, I would ensure such posts ended because I would most certainly delete them as adding no value whatsoever to the focus at hand…building a viable and profitable business with all of you.

Having said that, I have told Nvus that I will support his request to change the wording of the terms of this program, even though the intent would not change, and feel in doing so, we will raise efficiency and productivity of this Support Forum. Thanks for listening.
_________________
Joanne
Compact Network Support”

And after all this mucking about, they’re likely to speed up again at least for the near future. Go Compact, go! (And what not.)

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